Terms of Service
Last updated: June 2026
Welcome to Knotic PTY LTD. These Terms of Service govern your use of our website and our professional systems consulting, cloud migration, and automation services.
1. Service Engagement
Engagements are structured on an on-demand, project basis. We review your specific workflow, spreadsheet, or cloud challenges and propose custom solutions. No work begins without mutual alignment and signed approval on project outcomes.
2. Payment Terms
Payment terms, including deposits and progress milestones, will be detailed in individual project proposals. Invoices are issued upon completing milestones and are due within the period specified on the invoice. We reserve the right to pause integration work if payments are overdue.
3. Intellectual Property & Code Ownership
Upon completion and full payment for our services, you receive full ownership and rights to the custom layers, automated scripts, databases, and dashboard templates created specifically for your business. We do not charge recurring licensing fees or consulting retainers to keep your setups active.
4. System Audits & Third-Party Subscriptions
We audit active subscriptions to identify software waste. Any recommendation to upgrade, consolidate, or acquire third-party software (such as upgrading Google Workspace tiers or Microsoft 365 licensing) is subject to your final approval, and you remain responsible for payments directly to those providers.
5. Australian Consumer Law Guarantees
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For major failures with the service, you are entitled to cancel your service contract and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods.
6. Limitation of Liability
To the extent permitted by law, and subject to any non-excludable consumer guarantees under the Australian Consumer Law, Knotic PTY LTD will not be liable for any indirect, incidental, or consequential damages resulting from database downtime, software updates by third-party providers (like Google or Microsoft), or data handling changes made by your team after the handover of our solutions.
7. Dispute Resolution
If a dispute arises under these terms, the parties agree to notify each other in writing detailing the dispute. The parties must attempt to resolve the issue in good faith through negotiation before commencing court proceedings.
8. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland.