Privacy Policy
Last updated: June 2026
Knotic PTY LTD (referred to as "we", "us", or "our" inside this document) values your privacy. This Privacy Policy details how we collect, hold, use, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We only collect personal information that is reasonably necessary for our activities or which you voluntarily submit to us through the inquiry portal on our website. This personal information includes:
- Your name
- Your email address
- Operational details, spreadsheet layouts, or file bottlenecks that you describe in your submission
2. How We Use and Disclose Your Information
We use your personal information solely to respond to your specific inquiry. This includes evaluating your systems bottlenecks and emailing you a potential solution proposal or scheduling follow-up discovery sessions.
We do not sell, trade, or share your details with third parties for marketing purposes. We will only disclose your information if required to do so by law, or to secure cloud providers (such as Google or Microsoft) hosting our operational systems under strict confidentiality agreements.
3. Cross-Border Data Disclosure
We do not actively disclose your personal information to overseas recipients. However, your data may be stored on secure servers hosted by Google Workspace or Microsoft 365. These platforms store data in secure facilities which may be located outside Australia, in compliance with standard global privacy and security frameworks.
4. Data Security & Retention
We implement secure cloud environments and strict administrative access controls to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain your information only as long as necessary to process your operational inquiry or as required by corporate record-keeping laws.
5. Access, Correction, and Complaints
You have the right to request access to the personal information we hold about you, or to request that we correct any inaccuracies. If you wish to access your details, request correction, or lodge a complaint regarding a breach of the Australian Privacy Principles, please contact us via the contact form below. We will investigate any complaint and respond to you in writing within 30 days.